Job openings for technician support engineer in chandigarh

Urgent opening for Technician Support Engineer in Electronic Industry @ Chandigarh.

Required Experience- 2 Years+ with Customer Handling (1 year min with Electronics Industry)- Domestic

Qualification- B. Tech in ECE/Mechanical/CSE or equivalent

Job location- Mohali

Salary -25,000 to 30,000- CTC

Working Days- 5 Days + Alternative Saturday (2nd& 4th Off)

Working Hours- 09:00 AM to 06:00 PM

Job Details:

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.

Key Responsibilities:

Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
Actively monitor VTS devices through dashboards, MIS, and web applications.
Plan and organize new installations and maintenance of faulty VTS devices.
Implement installation and maintenance schedules and drive compliance across the field support team.
Lead and manage a team of onsite and offsite customer support field technicians.
Conduct customer training sessions on VTS front-end operations, including report generation.
Perform GPS data analysis to support operational improvements.
Arrange and prepare billing data for the billing department.
Regularly update information systems and maintain accurate records.
Provide detailed progress/status reports to customers and other relevant stakeholders.
Perform other duties related to VTS operations as required.
Essential Skills:

Skilled in managing customer interactions and resolving inquiries.
Proven experience of at least 2 years in leading a team.