Job openings for operation executive in chandigarh

Urgent opening for Operation Executive in Electronic Industry @ Chandigarh.

Required Experience- 2 Years+ with Customer Handling (1 year min with Electronics Industry)- Domestic

Qualification- B. Tech in ECE/Mechanical/CSE or equivalent

Job location-Mohali

Salary -25,000 to 30,000- CTC

Working Days- 5 Days + Alternative Saturday (2nd& 4th Off)

Working Hours- 09:00 AM to 06:00 PM

**Need Immediate Joiners

Job Details:

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.

Essential Skills:

Skilled in managing customer interactions and resolving inquiries.
Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
Strong skills in planning and coordinating field activities and installations.
Excellent verbal and written communication abilities.
Proactive approach to identifying issues and implementing effective solutions.
Ability to work efficiently under pressure and manage multiple tasks.
Expertise in MS Word, Excel, and Google Maps.
Key Responsibilities:

Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
Actively monitor VTS devices through dashboards, MIS, and web applications.
Plan and organize new installations and maintenance of faulty VTS devices.
Implement installation and maintenance schedules and drive compliance across the field support team.
Lead and manage a team